1 Introduction
www.deliveringparcel.com is operated by delivering parcel Limited. We are registered in England and Wales under company number. Our registered office is at 27 old Gloucester road WC1N 3AX, LONDON.
Please read these Terms of Business carefully before Registration. By registering and using the Services you agree to be bound by these Terms of Business, which form a legal agreement between you and us and can only be amended with our written consent.
We reserve the right to change these Terms of Business from time to time without prior notice to you. Any change will not affect the provision of Services in relation to any order that you place or Goods that we receive on your behalf from a Supplier before that change is published on our Site.
In order to use the Services, you must become a registered shopper of the Site (a Registered Member) by following the instructions on the Site.
Upon registration as a member of the Site you will be given a unique residential address, which will be an address in Every desired country to which, subject to these Terms of Business, you may have Goods delivered.
Subject to our approval, you may request an additional or alternative residential Address in the desired country (or additional territories as they may be added to our operations). Where you are registered with us, Addresses in more than one territory it shall be your sole responsibility to ensure that you give the desired delivering parcel Address to any Supplier.
2 Services
We offer the following services :
Forwarding Service
Whenever you arrange for goods (Goods) to be sent to your delivering parcel Address we will forward those Goods to your Delivery Address (the Forwarding Service). You may arrange for Goods to be sent to your Deliveringparcel Address in the following ways:
by placing an order directly with a supplier (Supplier), specifying your delivering parcel given Address as the delivery address for the Goods; or by way of the Personal Shopper Service or by way of the Distribution Service.
Whenever we receive Goods at your delivering parcel residential Address, we will contact you to undertake the forwarding of those Goods to your Delivery Address. We will sub-contract the delivery to established courier companies as at our discretion we consider appropriate for the delivery service you have selected.
We will charge you a fee for using the Forwarding Service (the Forwarding Fee) which, if the Goods arrived at your delivering parcel given Address by way of the Personal Shopper Service or the Distribution Service, must be paid in addition to the Personal Shopper Service Fee or the Distribution Service Fee (as applicable). The amount of the Forwarding Fee will be agreed with you before we arrange the forwarding of your Goods to your Delivery Address. After we receive full payment of the entire Fee from you, we will dispatch the Goods to your Delivery Address.
You must pay the full price of the Goods and the Personal Shopper Service Fee before we can place an order with the Supplier in case of purchase assistance needed. After we have received the goods at our delivering parcel residential Address, we will contact you to arrange the forwarding of those Goods to your Delivery Address using the Forwarding Service.
You must pay the full price of the Goods and the Distribution Service Fee before we can place the order with the Supplier. After we have received the Goods, we will contact you to arrange the forwarding of those Goods to your Delivery Address using the Forwarding Service.
Other Services
We offer a range of other supplementary services such as Combine and Repack, Dangerous Goods Handling, and Returns Shipping for which we charge a fee. Details of these services and the fees we charge for them can be found on the Site.
After you have become a Registered Shopper we will provide you with one or more unique Residential addresses in every country.
2.4.5 As a Registered shopper, you will be responsible for all Goods sent to our given residential address, We will assume that any Goods we receive from a Supplier to our given delivering parcel Address have been ordered by you for us to forward to your Delivery Address. Therefore, you should be careful not to pass on details relating to your membership of the Site to anyone that is not authorized to arrange for Goods to be sent to our delivering parcel address.
2.4.6 You can cease to be a Registered shopper at any time by contacting us and requesting that we close your account.
If you place an order for Goods directly with a Supplier, you must provide our delivering parcel Address as the address to which the Supplier should send those Goods.
We are open 24/7 but just in case we strongly recommend that ask us before you place an order or keep the delivery transit time during Monday-Friday.
Unless you have requested and received prior written consent from us we will only accept delivery of Goods from Suppliers. Any Goods that we receive from any other location, without prior consent, will either be rejected or disposed of as we see fit. We shall not be liable to you in relation to those Goods.
In placing an order with us, you confirm that the Goods have been purchased from a retailer that is authorized to sell the Goods in the country in which you are based.
No request to provide Services shall be deemed as accepted until you have paid the required sums and we have communicated our acceptance, or alternatively until we have despatched the Goods to your Delivery Address.
Risk in the Goods will pass to us at the time we receive the Goods and shall pass to you when the goods are passed to our appointed sub-contracted courier.
All Goods will be delivered to your Delivery Address by our sub-contracted courier.
In certain limited circumstances (such as where we receive Prohibited Goods or Restricted Goods, we may, where we think it is reasonable, refuse to provide the Services in relation to Goods we receive from a Supplier. If this happens we will return the Goods to that Supplier if practical and lawful to do so.
In the event that we agree to take delivery of Goods arriving, there may be import duty, VAT, and other fees payable to the delivering courier and country local authorities.
ALL shipments are sent by personal names and send under the courier agreement “DDU” unless You authorize us to pay such duties, taxes, and fees on your behalf and agree that you will reimburse us immediately for all such costs upon presentation of our invoice for the same. We are not, however, obliged to pay such sums on your behalf.
You indemnify us in respect of all costs and liabilities arising from taking delivery of your Goods, including the responsible disposal of them if required, regardless of whether we subsequently forward those Goods to you or not.
Acknowledge that we do not accept any liability in relation to any Goods we order, except to the extent expressly set out in these Terms of Business and that, if the Goods are faulty, you will contact the Supplier and/or manufacturer of the Goods directly and not us; and
It may take more time to order or process on weekends due to bank clearance of the amount.
If the Goods cannot be supplied by the Supplier and we cannot find an alternative supplier at the same or lower price we will inform you and make arrangements to refund any sums paid to us by you in respect of the cost of the Goods via the same payment method you used to pay us net of any transactions costs (for example costs in making an international bank transfer).
If the Goods are delivered damaged at our address or, using reasonable efforts, it is apparent without opening the packaging that the Goods are not as described or specified in the order made with the Supplier we will contact you for further instructions. If the Supplier will accept a return and you instruct us to return the Goods and seek a refund we will on your behalf, attempt to return the Goods and obtain a refund in accordance with the Supplier’s terms. We will refund to you whatever sum is recovered from the Supplier net of any costs incurred (such as return shipping costs, Supplier restocking fees, or transaction costs) and endeavor to do so within 14 days of receiving it ourselves. You agree that if we are unable, using reasonable efforts, to obtain a refund from the Supplier we will have no liability to you whatsoever.
If after you have received the goods you wish to return them because they are faulty or not as described or specified in the order made with the Supplier and you request us to do so we will use reasonable efforts to obtain agreement from the Supplier to accept a return. If the Supplier agrees to accept a return you will arrange to ship the goods back to us at your expense. We will refund to you whatever sum is recovered from the Supplier net of any costs incurred (such as return shipping costs within the UK, Supplier restocking fees, or transaction costs) and endeavor to do so within 14 days of receiving it ourselves. You agree that if we are unable, using reasonable efforts, to obtain a refund from the Supplier we will have no liability to you whatsoever.
If you are a Business customer
you must provide us with your full VAT or other local sales tax registration number (including the two-letter country code) when you become a Registered shopper.
If we place an order on your behalf we will do so as your liability and
That we shall not be liable to you in relation to any Goods that we order, except to the extent expressly set out in these Terms of Business. If the Goods are faulty, please contact the Supplier and/or the manufacturer of the Goods directly. In the event that the Supplier and/or the manufacturer are unable or unwilling to rectify the fault, you may contact us. We will then use our reasonable endeavors to secure the repair and/or replacement of the faulty Goods on your behalf; and that we may, at our option, obtain identical Goods from an alternative Supplier to your nominated Supplier (provided the price charged by that Supplier is the same or less than the price charged by your nominated Supplier) and that we are not required to pass on to you any cost savings or commission we gain as a result of obtaining the Goods from that alternative Supplier; and
Accordingly, you will, where requested, assist us in providing evidence of the delivery of the Goods to you, including, but not limited to, providing us with copies of the following documents: order forms, correspondence, sales invoices, packing lists, invoices from haulers, bank statements and consignment notes confirming receipt of the Goods at your Delivery Address.
We require you to pay the price payable for the Goods and the Distribution Service Fee at the time you place your order (this amount will be refunded if we do not accept your order); or
send you an invoice by e-mail for the price payable for the Goods and the Distribution Service Fee.
Following receipt of your payment for the Goods and the Distribution Service Fee, we will place an order for the Goods as soon as reasonably practicable normally within 48 hours
Terms and Condition will apply where the total value of the Goods in order or delivery exceeds £5000 or where the weight of the Goods in that order exceeds 30kg
You must not arrange for any Goods to be sent to us, or place an order for any Goods with us, where those Goods:
maybe hazardous or dangerous and are not permitted for carriage by air;
cannot lawfully be delivered to the jurisdiction in which the Delivery Address is located; or
If you are unsure if any Goods are Prohibited Goods or Restricted Goods, please contact us by email at [email protected] or telephone on +44 before placing your order with the Supplier.
If Prohibited Goods or Restricted Goods are sent to us:
we will deal with them as we see fit which may include disposal (and will charge you for any costs and expenses we incur).
We will not forward to your official documents sent to our residential address and we will dispose of them as we see fit.
We will not forward to you items purchased on finance without documentary proof of export approval from the finance provider.
You authorize us and our sub-contracted couriers to complete any necessary documentation for the purpose of customs clearance (where we are legally permitted to do so).
Goods you require us to send through the Services may be subject to import duties and taxes. You will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist.
You will be regarded as both the exporter and importer of any Goods that we send to you through the Services and it is your responsibility to comply with all laws and regulations of the country in which the Goods are to be delivered. Such Goods may be subject to opening and inspection by customs authorities.
3 Delivery and Storage
We will aim to ensure that all Goods which we receive at our delivering parcel residential Address are forwarded to your Delivery Address as soon as possible after receiving your instructions and payment to do so. Goods will normally be forwarded within 48 hours of payment, although it may take longer where we, acting reasonably, suspect that Restricted Goods or Prohibited Goods have been sent to us, or that the Goods may be fraudulent or otherwise unsuitable for export. Delivery times for the Forwarding Service vary according to your Delivery Address and the Courier you select and exclude time spent in customs which is beyond our control. Deliveries may require your signature to confirm receipt.
We may need to inspect the Goods, which could include opening packages where necessary. If we do this, we will re-package the Goods so they are packaged to a similar standard to when we received them. Although we will use reasonable endeavors to avoid doing so, you acknowledge that as part of this inspection we may have to break the seals on some Goods. We do not accept any liability for any damage caused as a result (unless it is due to our negligence).
We will store Goods which we receive at our delivering parcel residential Address for up to 30 days without charge whilst we await your instructions to ship and your payment for the Forwarding Service. After this time we will charge a daily storage fee for each package we have stored beyond 30 days. The fee for each package will accrue daily until the package is shipped or disposed of. The fee we charge for storage is set out on the Site or in any email we send you before the charge is incurred.
You agree that the following can be treated by us as Abandoned Goods:
Goods that have been stored for more than 90 days,
Goods that have been stored for more than 60 days since the last full settlement of storage fees by you.
Goods that have been stored for more than 60 days without any instructions from you.
Goods whose owner cannot be identified within 30 days of receipt despite reasonable efforts by us to identify the owner.
Any and all Goods we hold for you if you fail to settle any Fees within 60 days.
Any Goods in relation to which you have committed or attempted to commit fraud Goods.
You authorize us to dispose of Abandoned Goods in any manner we choose.
The Forwarding Fee will be agreed with you before we send the Goods to your Delivery Address. The Forwarding Fee will be dependent upon the size and weight of the Goods, the delivery service required, and the Delivery Address.
Prices may change at any time.
Whenever we receive Goods at our delivering parcel Address, we will contact you using the details you provided when you became a shopper to confirm the full amount of the Fee and to take payment. We will not dispatch the Goods to you until we have received full payment of the Fee.
If we are unable to contact you within 14 business days of receiving Goods from a Supplier at our address, we may return the Goods to that Supplier.
n addition to our Fees, you shall be responsible for additional charges incurred by us to couriers or other parties where we return Goods to a Supplier or to you or Goods are returned to us because delivery could not be completed by the sub-contracted courier. Such charges will be invoiced to you and payable on demand.
All payments made by debit/credit card (or similar) will be processed on our behalf by our nominated payment merchant and all transactions shall be at their discretion. This means that your credit/debit card details are provided directly to the payment merchant and are never revealed to us. The payment merchant shall operate a secure server to process your payment details. The payment merchant shall encrypt your credit/debit card information and shall authorize payment. If your payment cannot be processed through our nominated payment merchant then it shall be your responsibility to find a method by which to make payment.
Once your shipment has been booked by us with the Courier no cancellation or refund can be made. Where Goods are lost or damaged any claims will be handled in accordance with our policy.
We are not responsible for your card issuer or bank charging you as a result of our processing of your payment.
Under no circumstances will we be responsible for Goods lost or damaged prior to their receipt to our delivering parcel Address. It is your responsibility to ensure that the Supplier is given the correct delivering parcel Address and all Goods are labeled accordingly. Where our acceptance of Goods is conditional upon our prior consent, we will not be responsible for any loss or damage that occurs prior to us giving that consent.
We shall have the benefit of all provisions within our-contracted courier’s terms and conditions of carriage limiting or excluding liability which shall be deemed to be incorporated into these Terms of Business save that where any provisions therein contradict these Terms of Business then the Terms of Business shall take precedence but only to the extent of the contradiction.
Any claim in relation to lost Goods must be made in writing within 7 days of the scheduled delivery or where the lost Goods comprised only part of a Consignment within 24 hours of the delivery of the remainder of the Consignment.
Any claim in relation to damaged Goods must be made in writing within 24 hours of delivery and where the damage was apparent from the packaging upon delivery the damage must be noted on the delivery documents.
Claims must be submitted by email to the address, accompanied by scanned copies of the consignment note/air waybill and all supporting documents, photographs of damaged items, and relevant invoices and/or receipts for the Goods.
In the event of a claim being made within time, you are required to cooperate fully with us, and any person appointed by us or any sub-contracted courier, in respect of the claim.
In the event of a fraudulent claim, we shall have no liability to you whatsoever in respect of the claim, even if absent the fraud some part of the claim may have been allowable.
Nothing in this Agreement will limit or exclude our liability to you for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation.
We have a general lien on all Goods and any documents relating to Goods in our possession, custody, or control for any and all sums that are due to us from you, including sums in respect of which you are obliged to indemnify us according to these Terms of Business, and whether or not the sums due relate to the specific Goods. This means that we can hold your Goods until the sums due to us are paid. To the extent that storage charges apply to the Goods, those storage charges will continue to accrue during the period that we may exercise a lien.
We may provide additional functions not described in detail in these Terms of Business. These may be agreed on an ad-hoc basis or due to an expansion of our service offering and may be ordered from our website and through our customer services. Any such additional services will be strictly subject to these Terms of business and subject to the charges that are agreed between us.
We may engage agents and/or sub-contractors to perform all or any part of the Services and such agents and/or sub-contractors (including Couriers) will be entitled to the protection of all the terms in these Terms of Trade which exclude or limit our liability.
Any formal legal notices should be sent to us at the address at the end of these Terms of business by email and confirmed by post.
Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms of Business.
If you wish to make a complaint please contact us by email or telephone and we will seek to resolve any problem fairly –. If, having given us reasonable time to address your complaint you are not satisfied with our response please write to the “Head of Operations” with details of your complaint who shall be given 30 days to try to resolve matters to your satisfaction. If you have followed the entire complaints procedure and the 30 day period in the preceding sentence has elapsed and the matter has not been resolved to your satisfaction then you should engage the mediation.
The Goods listed in the clause are strictly prohibited from handling by us and our Services unless we have agreed in writing to handle such Goods.
Some of the items listed in the clause are strictly prohibited in any circumstances. However, some of these items can be handled by us and shipped to some destinations if correctly declared, packed, and carried, almost always at additional cost. We are prepared to discuss with you the possibility of handling some of the items listed below and if we agree to do so we will agree to the conditions applicable to our handling and the additional charges that will apply. In all cases, that discussion and agreement must take place before any Goods are shipped t. Where we do agree to handle any of the listed Goods you are required to comply with all conditions and requirements that we may impose and failure to do so will mean that we shall be entitled to dispose of the Goods in question and you shall be required to indemnify us for all costs, expenses, fines, penalties that we may incur or may be imposed upon us arising from our handling, or our sub-contractors’ handling, of the Goods.
For country-specific restrictions, please see below.
